What are the check-in and check-out times at Mercure Welcome Melbourne?
Check-in is at 14:00 and check-out is at 11:00.
75 photos
Mercure Melbourne City Centre – A Favorite for Families in Melbourne
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Key details
About the Hotel
265 Little Bourke Street, Melbourne, 3000,
- Near the city center
Very good
7.2
7.7
2.8
3.4
4-star Mercure Welcome Melbourne on Bourke Street Mall
Location & Access
Mercure Welcome Melbourne is located right on the
Rooms & Comfort
Each air-conditioned room at the hotel includes a refrigerator, a flat-screen TV, and a private bathroom with free toiletries. The rooms offer
Dining
Services & Facilities
The hotel provides a
Accessibility & Safety
The property offers wheelchair-accessible rooms with raised toilets and grab rails, plus
Highlights
Location: On Bourke Street Mall, tram stop at the door
Dining: Louden Kitchen & Grill for breakfast and all-day meals
Accessibility: Wheelchair rooms with grab rails and raised toilets
Services: 24-hour front desk, concierge, tour desk
Safety: CCTV, 24-hour security, security alarms
Family: Babysitting and child services available
“This hotel's location on Bourke Street Mall puts you right in the middle of Melbourne's shopping and theatre scene. From what I gather, the rooms are well-equipped for both work and relaxation, and having Louden Kitchen & Grill downstairs means a decent meal is always close. It strikes me as a practical choice for anyone wanting easy access to the city's attractions.”
Choose from a variety of room types
Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included
- Superior King Room Accessible Bathroom2 persons26 sq. feet1 King-size bedAir conditioningHeatingroom details
- Standard Queen Room2 persons23 sq. feet1 King-size bedAir conditioningHeatingroom details
- Standard Twin Room2 persons23 sq. feet2 Single bedsAir conditioningHeatingroom details
Show all rooms
Availability and pricing for your selected dates
Book your family’s getaway in a snap with up-to-date availability and pricing!
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Check-in/ Check-out
Facilities
Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones
General
- No smoking on site
- Wi-Fi
- Car park
- Handicap parking
- Safe deposit box
- 24-hour reception
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- Wheelchair access
- 24-hour security
- Luggage storage
- Lift
- ATM/Cash machine
- Smoke detectors
- Fire extinguishers
- Key card access
- Key access
Guest Parking
- Public parking is possible at a location nearby at AUD 24 per day.
Services
- Paid shuttle service
- Room service
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Welcome drink
Dining
- Restaurant
- Bar/ Lounge area
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
Facilities for people with disabilities
- Toilet for disabled
Room features
- Air conditioning
- Heating
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Electric kettle
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
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Dining Onsite
At Mercure Welcome Melbourne, dining is a delightful experience that caters to all tastes with an inviting atmosphere. The offerings range from hearty breakfasts to casual all-day meals, embracing Australian cuisine with a focus on fresh, wholesome ingredients.
Mercure Melbourne City Centre Location
265 Little Bourke Street, Melbourne, 3000,
Explore Melbourne
Local Highlights
National Gallery of Victoria
11 minutes' walk
Australia's oldest and most visited art museum features stunning exhibitions and impressive collections from around the globe.
Eureka Skydeck
15 minutes' walk
Offers breathtaking panoramic views of Melbourne from the 88th floor, including a thrilling sky slide experience.
SEA LIFE Melbourne Aquarium
18 minutes' walk
Home to an array of marine life, the aquarium features interactive exhibits and a vibrant underwater walk-through tunnel.
Royal Botanic Gardens Victoria
25 minutes' walk
Stunning gardens with lush landscapes and serene lakes, perfect for a leisurely walk or a family picnic.
Bike Riding Along the Yarra River
15 minutes' walk
Rent a bike and cruise along scenic paths by the Yarra River, taking in the city's beauty and vibrant atmosphere.
Wellness at the Spa
10 minutes' walk
Enjoy relaxation treatments at nearby spas offering massages, facials, and personalized wellness programs.
Chin Chin
10 minutes' walk
Famous for its modern Thai cuisine, vibrant atmosphere, and a must-try menu that features local ingredients.
The Louden Kitchen & Grill
1 minute' walk
Offers a casual dining experience with international dishes, ideal for breakfast, lunch, or dinner.
Arts Centre Melbourne
16 minutes' walk
Vibrant venue hosting live performances, art exhibitions, and cultural events, appealing to all ages.
Federation Square
10 minutes' walk
A cultural precinct with art installations, cafes, and events, popular for family outings and social gatherings.
Tips on navigating the city
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Property information and rules
Check-in
from 14:00-23:59
Check-out
until 11 am
Guest Parking
Public parking is possible at a location nearby at AUD 24 per day.
Internet
Wireless internet is available in the entire hotel for free.
Breakfast
A full breakfast is served at the price of AUD 30.0 per person.
Pets
Pets are not allowed.
Year renovated:
2008
Number of floors:
12
Number of rooms:
330
Former name
mercure welcome melbourne
Family-focused reviews and ratings
Read feedback from other families who have stayed to ensure you make the right choice.
Show more
Pros
Central location
Immediate replies
Lovely restaurant
Close to trains
Cons
System outage
Noisy elevators
Small rooms
Guest reviewsbased on 2823 reviews
Bruce from Australia
Single
superior king room
4 nights in November 2025
|
Reviewed: January 02, 2026
6/10
mixed experience at this hotel
poor room position unhelpful staff
the location was excellent and very accessible from the airport as we took the skybus. the hotel is only a short ride on the tram.
I booked a premium room and paid extra, but i was very disappointed with the position of the room. we may as well have been in the basement. i could not even see the sky from the window. I was just looking at a blank concrete wall. staff were not very helpful. They did not advise on check in that we needed to move the car after we messed up our parking.
0 Helpful
anthony from australia
Single
superior king room
3 nights in November 2025
|
Reviewed: December 19, 2025
9.3/10
awesome location, terrific stay!
central location helpful staff included breakfast room upgrade
the hotel is super central! it is within walking distance to shops and restaurants. the staff were nice and helpful. i booked a stay including breakfast and the price was fantastic. also, i received an automatic upgrade to a superior king room which was so amazing!
The self-service check in was a little unusual. Though, it was quite quick and easy
Dining
9/10
I booked accommodation including breakfast, and the price was very good! the breakfast area had well-spaced seating and great street views. That was wonderful to see in the morning, and it was quite exciting.
Location
10/10
The location is close to trams. Shops, and restaurants. it is also very central with shops. Restaurants and public transport nearby, i think the access. i adore this location!
Service
10/10
the staff were fantastic, friendly, efficient and helpful! when i asked for assistance at the front desk, they were so ready to help. it was polite service at this hotel, and that makes me so happy.
Facilities
8/10
The hotel offers self-service check-in kiosks! this made the process quick and easy. there are digital kiosks, and i enjoyed those! there are only two lifts. So that could be annoying during peak times. i never experienced any waiting.
0 Helpful
|
bruce from australia
Single
standard queen room
3 nights in November 2025
|
Reviewed: December 13, 2025
8.7/10
convenient city stay
easy access convenient location coin laundry friendly staff
The location was excellent with very easy access to shops, bourke street mall, emporium, centre and qv. chinatown was close by. coin operated laundry was on-site. I was grateful for that. the staff was friendly and accomodating.
i booked a premium room and paid extra. i was very disappointed with the position of the room.
Facilities
9/10
This hotel provides a coin-operated laundry on-site which is a great amenity for long-term travellers. It saves time and money. there are also vending machines with drinks available. i found that convenient.
Service
9/10
The staff provided good service. i appreciated their assistance with directions. They were knowledgeable and readily available to answer questions. their friendly attitude contributed positively to my stay. they were also accomodating.
Dining
8/10
While i did not have breakfast at the hotel. i observed many options nearby. there are several restaurants in the surrounding area. Offering a wide variety of cuisines to choose from. this is a good benefit.
0 Helpful
|
Wendy from Australia
Family with children
Standard Queen Room
3 nights in November 2025
|
Reviewed: December 08, 2025
9/10
easy access public transport clean bathroom helpful staff
The location provides very easy access to public transport. The bathroom was nice and very clean. Staff members were AMAZING and very helpful..
Walls do NOT protect from noise from adjacent rooms.
0 Helpful
Geoffrey from United Kingdom
Family with children
superior king room
4 nights in June 2025
|
Reviewed: August 21, 2025
9.0/10
central location with super clean room
helpful staff comfortable bed
the staff were very helpful! and my room was super clean with a comfortable bed and pillows. being able to store bags before check in and after check out was convenient. the location is central, it's why i always choose to stay here.
The shower pressure was horrible and quite dangerous i tried showering at different times. Morning, late at night and even afternoon. the water was always cold and hold and never stable.
Location
10/10
The hotel is right in the middle of the central business district, near many attractions. It's also easy to get to from flinders street station. chinatown is nearby offering amazing food options with the tram stop conveniently located around the corner. a shopping mall is directly across the street and another is connected to the hotel.
Facilities
9/10
the hotel features a rooftop bar with gorgeous views. the option to store bags both before check-in and after check-out added significant convenience. a deal with the rooftop bar was a definite plus and offered a great experience. the hotel provides a good breakfast.
Rooms
8/10
the rooms are large and spacious. foxtel is available on the tv. amenities are clean and well kept. the bathroom was especially nice and clean.
Service
9/10
The customer service was commendable. The staff was ramah. staff were helpful. personnel were generally empathetic and friendly. receptionists were attentive and helpful.
0 Helpful
|
Show more reviews
FAQs
About Mercure Melbourne City Centre
How far is Mercure Welcome Melbourne from the Melbourne Cricket Ground?
The hotel is approximately 2 km from the Melbourne Cricket Ground.
What dining options are offered at Mercure Welcome Melbourne?
On-site dining is available at Louden Kitchen & Grill, which serves Australian cuisine.
What is included in the breakfast at Mercure Welcome Melbourne?
Breakfast includes fresh fruits, yogurt, cereals, baked goods, classic hot dishes, and bottomless espresso coffee or tea for an additional charge of 25 AUD.
Which amenities are available in the guest rooms at Mercure Welcome Melbourne?
Rooms include air conditioning, free Wi-Fi, a refrigerator, a flat-screen TV, and complimentary toiletries.
What attractions are located near Mercure Welcome Melbourne?
Nearby attractions include Rod Laver Arena (1 km), Crown Casino and Entertainment Complex (0.5 km), and the Melbourne Convention Centre (2 km).
Does Mercure Welcome Melbourne offer services for families?
The hotel provides cribs and paid babysitting services for children.
Is Mercure Welcome Melbourne accessible for guests with limited mobility?
The hotel features wheelchair access and facilities for disabled guests.
What languages are spoken by the staff at Mercure Welcome Melbourne?
The staff members speak English.
How can guests get to the airport from Mercure Welcome Melbourne?
Paid shuttle service is available for convenient transfers to the airport.
What are the key highlights of Mercure Welcome Melbourne?
Highlights include a 24-hour reception, complimentary Wi-Fi in rooms, and the on-site Louden Kitchen & Grill.
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